Event Details
Event Description
 

Dear Sir / Madam,

 Madras Management Association – Konrad Adenauer Stiftung

Presents One Day Workshop on

"Effective Front Office Management”

 

Date   

28th February 2020

 

Timing

09.30 am to 5.00 pm 

 

Facilitator   
Mr. P Veeraraghavan
Corporate Trainer 

 

Venue   
Madras Management Association   
New 240, Pathari Road, (Off Anna Salai)   
Chennai – 600 006  

 

Overview:

The one day workshop for front office team members who believe in organization, systems, professionalism and a high standard of care is paramount to all successful businesses. Front office executives are involved in multitasking challenges like handling telephone calls, late appointments and missed appointments, cancellations, downtime, payments, demanding and rude callers. The list can go and on and at the same time provide a great service. They should be considered the superstars of the organization.

 

This one day workshop will give your front office executive easy to implement techniques delivered in a highly motivating style.

 

Content:

 

·         Your role as Front Office Executive

·         Handling Telephone Techniques

·         Work Like a "well-oiled” Engine

·         Techniques to manage front office records

·         Win Customers Impression and Trust

·         Handling Difficult Walk in Customers

·         Appointment Scheduling

·         Handling Crisis

·         Building the image of the organization

·         Make it a "Customer’s Pride”

 

 

Workshop Methodology:

 

·         Interactive lectures

·         Test, Quizzes, Puzzles and Activities

·         Role Plays

For Whom: 

Front office executive, Customer Care Executives, Sales Coordinators, Administration executives, Logistic Executives and Office Staff

Key Takeaways:  

·         Role Clarity

·         Ownership and Initiatives

·         How to be an effective SPOC

·         To execute the Task with Finesse

Facilitator Profile: 

The Trainer Mr. P Veeraraghavan is a Science Graduate with a Post Graduate Diploma–Marketing. He has 15 years of Freelance Trainer Experience.

 

He also carries over 34 Years of Corporate Work Experience in Sales & Marketing, Production, Operations Management and Training & Development.

 

Has experience in FMCG (Union Carbide), Office Automation, IT H/W, Cellular Services and Financial Products. In organizations like Union Carbide India Limited, HCL Ltd & Aircel Ltd.

 

Has over 10000 hours of Training Experience.

 

He had trained over 1600 workmen of ‘Club HP’ Retail Outlets Is a certified Retail Sales Trainer by Retailers Association of India.

 

Trained Students of Colleges in various Soft Skills and Employability Skills

 

Has been an advisor on L & D for an HR company and a Training Consultant.

 

He himself had undergone several exclusive training courses in institutes like XLRI and under reputed trainers like Prof. Koreth, Dr. Anand Karandhikar.

 

He is Fluent in English, Tamil & Telugu. Delivers power packed interactive lectures.

 

A few Clients include Java Green (Reliance) , Tata Motors Pune – ( Metric)

WABCO-TVS Chennai, True bore India -Sanmar Grp. Fourrts Laboratories, MBM Engineering, Chennai, Sundaram Fasteners HOSUR and India Cements Dalavoi Plant. Indian Overseas Bank Staff College, Fresh and Honest Café and various Retail Outlets

Fee Details: 

Members of MMA:  Rs. 1800/- inclusive of GST 18%

For Non-Members:  Rs. 2950/- inclusive of GST 18%

 

The fee includes Workshop Kit, Lunch & 2 Time Refreshments.

 

The cheque/DD to be drawn in favour of "Madras Management Association” payable at Chennai and be sent to:

Madras Management Association MMA Management Center, 
New No.240, Pathari Road (Off Anna Salai), Chennai 600 006.

 

GST: 33AAATM5522B1Z7

 

Please Note:

 

It may be appreciated that a minimum number of 10 participants would be required for the programme to go through. Kindly bear with us until we receive the necessary nominations for confirmation of the programme and making the payment

Please do not use the default"reply” button to respond to this mail as this is an Automated Software; we request you to send your nomination at the earliest to this mail;

training@mmachennai.org

Phone: 044-2829 1133

 

For further details contact:

Gp Capt Dr R Venkataraman (Retd) Mobile 94447 00068

Sriram Saravanan: 9952019173

 

Registration starts at 9.00 am and Workshop commences at 09.30 am. Prior registration is necessary. The fee once paid will not be refunded; change in nomination from same organization will be permitted.

 

We would be pleased to provide any other information required by you and look forward to receiving your nominations for the workshop. 

 

Thanks & Regards 

 

Gp Capt R Vijayakumar (Retd), VSM  
Executive Director  
Madras Management Association  
MMA Management Center, New No 240  
Pathari Road (Off Anna Salai)  
Chennai – 600 006  
Tel: 044-28291133/48632711 

E-mail: training@mmachennai.org 

Facebook: facebook.com/mmachennai

Instagram: instagram.com/mmachennai

YouTube: youtube.com/c/MadrasManagementAssociationChennai  

Podcast: soundcloud.com/voiceofmma

Twitter: twitter.com/mma_4u

LinkedIn: linkedin.com/in/madras-management-association

Website: www.mmachennai.org 

 
Date : 28-02-2020
Time : 09:30 AM - 05:00 PM

Contact Person : Sriram saravanan

Contact No : 044 48632711

E-mail : training@mmachennai.org